JKS Perfumes · Customer Care
Returns + Exchanges
Fair, fast, and simple — because every bottle should arrive perfect.
We stand behind every fragrance we ship. Because perfumes are hygiene-sensitive and many orders are wholesale quantities, this policy keeps things fair while keeping every bottle safe for resale.
✅
We accept returns for
Damaged or defective items, wrong products shipped, and issues reported within 7 days of delivery (unused, unopened, original packaging).
❌
We cannot accept
Opened or used bottles, items missing seals/packaging, damage caused after delivery, and clearance stock (unless damaged on arrival).
💵
Refund timeline
Approved refunds go back to your original payment method within 5–10 business days, depending on your bank or provider.
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How to start a return
1️⃣
Contact us within 7 days of delivery with your order number and photos of the issue.
2️⃣
We verify & approve. Unauthorized returns may not be accepted — always reach out first.
3️⃣
Ship it back trackable. Refund issued to your original payment method after inspection.
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Good to know
- 🔄 Exchanges — we replace defective, damaged, or incorrect items right after verification
- 🚚 Return shipping — covered by us when it’s our error; otherwise paid by the customer (use a trackable service)
- 📦 Bulk & wholesale orders — handled case by case; please confirm product details before large orders, as wholesale purchases are generally final unless items are damaged or incorrect
Questions? We’re here to help.
Email us at info@jksperfumes.com — we reply within 24–48 hours.