FAQ’s

JKS Perfumes · Help Center

Frequently Asked Questions

Everything about ordering, shipping, returns, and wholesale — answered in one place.

How do I place an order?

Buyers can contact us via email or WhatsApp — we will send the product catalog, tiered pricing, and current stock, then confirm your order before processing.

Do I need a minimum order for wholesale pricing?

Minimums vary by product. We keep MOQs low so both small boutiques and large distributors can order flexibly. Contact us for the current wholesale price list.

Can I mix different perfumes in one wholesale order?

Yes. Mixed orders are welcome — combine men’s, women’s, and unisex fragrances in a single shipment without committing to large quantities of one SKU.

Are your fragrances authentic products?

JKS Perfumes specializes in premium inspired-by fragrances crafted to the character of iconic designer scents, plus selected original brands. Every bottle is brand new, sealed, and quality-checked before shipping — clearly labeled, no misleading claims.

How long does shipping take?

U.S. orders: 3–5 business days after processing, shipped from our U.S. warehouse. International orders: typically 7–14 business days depending on destination and customs clearance.

Where do you ship from?

All orders ship from our United States warehouse via trusted carriers such as UPS and USPS — no long international waits for U.S. customers.

How much does shipping cost?

U.S. shipping is weight-based — see the full rate table in our Shipping Policy. International rates are quoted by destination and weight.

Do you ship internationally?

Yes, worldwide shipping is available on request. Customers are responsible for customs duties and import fees in their country.

What if my package is delayed?

Delays can happen due to carrier volume, weather, or customs processing. Once your order is with the carrier, delivery timing is controlled by the carrier — contact us and we will help track it down or file a claim.

Can I return a perfume?

Returns are accepted if items arrive damaged, defective, or incorrect, reported within 7 days of delivery. For hygiene reasons, opened or used bottles cannot be returned — see our Returns + Exchanges page.

How do I request a refund?

Contact our support team within 7 days of delivery. Once the returned item is inspected and approved, your refund is processed to the original payment method.

How long does a refund take?

Refunds are usually processed within 5–10 business days after approval, depending on your bank or payment provider.

Can I exchange a product?

Yes — we exchange damaged or incorrect items. Contact us right after receiving your order and we will verify and ship the replacement.

Do you accept returns on bulk orders?

Bulk and wholesale orders are handled case by case. We encourage buyers to confirm product details before placing large orders; wholesale purchases are generally final unless items are damaged or incorrect.

Who pays for return shipping?

If the return is our fault (wrong or damaged item), we cover return shipping. Otherwise, the customer covers return shipping costs.

Questions? We’re here to help.

Email us at info@jksperfumes.com — we reply within 24–48 hours.